We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets. This role requires providing accurate, timely and customer-focused administration of loan redemptions and related queries.
Requirements
- Proven experience in a contact centre for financial services, and/or a high-volume complex, regulated administrative environment.
- Strong attention to detail with the ability to process data and documents accurately.
- Clear written and verbal communication skills, confident handling inbound and outbound customer interactions.
- Ability to work to deadlines, manage multiple tasks, and maintain quality under pressure.
- Familiarity with loan products, redemptions, or payments processing, including the regulations involved in financial services (desirable).
- Competent using CRM, telephony and workflow systems; comfortable learning new platforms quickly.
- A proactive, problem-solving mindset with a focus on delivering fair customer outcomes.
- Excellent organisational, communication, and interpersonal skills
- Confident, flexible, and self-motivated
- Articulate with the ability to interact with people at all levels
- Able to work proactively under your own initiative
Benefits
- 29 days + 8 bank holidays
- Option to buy more days through salary sacrifice
- A cash payment annually towards flexible benefits
- x4 Life Assurance
- Company sick pay
- Matched pension scheme
- Discounts with major retailers
- Maternity or adoption leave of 3 months full pay
- 2 weeks paid paternity leave
