Policy Operations Team Leader
ERSSwansea, Wales, United Kingdom
Posted January 19, 2026
Full Time
About the Company
ERS is the UK's largest specialist motor insurer, insuring a wide range of vehicles, including classic cars, motor fleets, and agricultural machinery.
Job Description
ERS is seeking a Policy Operations Team Leader to lead a team of Assistant Underwriters, manage costs, and achieve business targets while maintaining quality standards. The role involves people management, leadership, and customer experience delivery.
Requirements
- Developed, proven people management and leadership skills in a Contact Centre environment
- Strong interpersonal skills and inspiring leadership capability
- Excellent communication, stakeholder management and influencing skills
- The motivation and drive to exceed all key performance indicators
- A high degree of accuracy
- A significant focus on delivery of a first-class customer experience
Benefits
- Competitive Starting Salary
- 25 days holiday plus all UK Bank Holiday Days & the option to buy up to 3 days additional leave each year
- Annual (Discretionary) Bonus Scheme
- Hybrid Working Model – 3 days in-office & 2 days working from home
- No weekend working and no late shifts
- Free on-site parking
- My Optional Extras Benefit Scheme – Personalised benefits to suit you and your family
- Discounts & Cashback Savings from a host of well-known retailers
- Employee Assistance Programme – Provides a range of services including counselling and expert advice and support on a range of matters including legal, financial and well-being.
- Personal & Professional Development Support - A range of professional qualifications and study support to suit your developmental goals