eSentire is seeking a Technical Account Manager to join our Strategic Account Management team in the Managed Detection and Response (MDR) Cybersecurity industry. The successful candidate will serve as the primary technical advisor for strategic accounts, ensuring the successful deployment, integration, and optimization of cybersecurity solutions.
Requirements
- Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field (security certifications preferred: CISSP, CEH, CompTIA Security+)
- 5+ years of experience in a technical account management, cybersecurity engineering, or technical support role within the cybersecurity industry
- Strong understanding of MDR services, threat detection, incident response, and cybersecurity frameworks (e.g., NIST, MITRE ATT&CK, ISO 27001)
- Hands-on experience with security technologies such as SIEM, EDR, XDR, and firewall configurations
- Ability to work cross-functionally with CSMs, Product, and Engineering teams
- Proven ability to manage complex technical projects and resolve critical issues
- Excellent problem-solving, communication, and relationship management skills
- Proficiency in CRM tools (e.g., Salesforce) and security monitoring platforms
Benefits
- Comprehensive health benefits
- Flexible vacation plan
- Participation in our company-wide equity program