Vice President of Customer Success - SaaS

eSkill is seeking an accomplished VP of Customer Success to lead and scale post-sale customer organization, including onboarding and support. The role focuses on defining the customer journey, establishing operational rigor, engaging with customers, and partner cross-functionally to ensure customers are utilizing the solution, achieving high value, and expanding their partnership. The VP will be responsible for retention, expansion, and customer success metrics.

Requirements

• 8+ years in Customer Success, Account Management, or a related post-sale SaaS leadership role.
• Experience in the HR Tech market highly desirable.
• Proven track record of leading customer success teams in mid-market or enterprise SaaS environments.
• Experience with Installed Base Sales highly desirable.
• Experience with strategic and day-to-day customer engagement practices to achieve customer value awareness and gather customer feedback and ideas about product improvements.
• Deep understanding of customer lifecycle management, renewal processes, and data-driven success operations.
• Strong cross-functional collaboration with Sales, Product, and Marketing.
• Excellent communication, execution, strategic thinking, and leadership skills.
• Passion for building teams, processes, and systems that scale.
• Comfortable operating in a fast-paced, high-growth environment.

Benefits

• Health insurance plan
• Dental and vision insurance
• Flexible spending account option
• Open PTO Policy
• 401(k) savings plan
• Company-paid Life and AD&D coverage