Patient Accounts Representative - Billing - Hybrid for a local candidate - Town & Country

Esse Health is seeking a full-time Patient Accounts Representative to handle patient and insurance related billing inquiries. The role involves interacting with patients, clinical office personnel, and insurance representatives via phone, email, or in person.

Requirements

• Receives, researches, and resolves patient inquiries and initiates accurate account adjustment when necessary.
• Accurately documents all inquiries received within the electronic practice management system and on Microsoft Excel patient inquiry and payment log sheets.
• Answers incoming inquires within department standards and with appropriate customer service levels being met.
• Monitors assigned tasks to ensure they are completed/worked timely and accurately.
• Collaborates with team members when handling difficult calls, may need to serve as second voice in difficult situations.
• Maintains complete knowledge of Esse Health physicians, sites, and of insurance plans accepted.
• Prepares refund requests.
• Works closely and effectively with other teams, departments, and clinical sites to resolve billing inquiries.
• Serves as a backup to the front-desk receptionist.

Benefits

• Multiple medical coverage benefits
• Generous PTO policy + 8 paid holidays
• 401k match + profit sharing
• Tuition reimbursement
• Wellness program