Technical Account Manager

The Technical Account Manager will establish positive relationships with key client contacts, bridging the technical gap and ensuring clients understand ESW's solutions. The role involves interacting with clients, providing technical mentorship and assistance, and identifying improvements in internal and external communications.

Requirements

• 5+ years of experience in a technical account management, solutions engineering, product management, or integration support role within online retail, financial technology, or software as a service sectors.
• Technical proficiency: Strong knowledge of API-based integrations, web technologies, and troubleshooting methodologies.
• Client-centricity: Enjoys interacting with clients, comprehends their viewpoint, and can recommend a great outcome for everyone.
• Collaboration and communication: Excellent ability to communicate complex technical concepts in a clear and business-friendly manner.
• Dedication to quality: Passionate about quality and will be the champion for the customer internally.

Benefits

• Competitive salary
• Professional and personal development
• Hybrid Working
• Diversity, Belonging & Inclusion