Customer Service - Senior Customer Service Advisor
EV CargoNorth West Leicestershire, England, United Kingdom
Posted January 5, 2026
Full Time
About the Company
EV Cargo is a global, technology‑enabled logistics platform that delivers end‑to‑end supply‑chain solutions for leading brands across retail, consumer, and industrial sectors. Leveraging a network of 72 offices and direct operations in 24 countries, the company offers air, sea, and road freight services as well as contract logistics, moving more than $50 billion of merchandise annually through 700+ country pairs. With a workforce of over 2,900 professionals, EV Cargo combines data‑driven decision making and real‑time visibility to optimize cost, speed, and reliability for its 9,000+ customers. The firm’s distinctive value lies in its hybrid model of owned infrastructure and strategic partner alliances, enabling scalable, mission‑critical service coverage worldwide.
Job Description
Provide excellent customer service to large-scale customer brands and hauliers across the UK, while managing customer expectations and ensuring repeat business and growth.
Requirements
- Previous customer service experience
- Excellent customer service skills
- Experience of working within a small team environment
- Experience of Windows 10 in a business capacity
- Excellent telephone manner
- Excellent attention to detail
- Administration skills