Analyst, Application Support
EvolentUnited States
Posted December 4, 2025
Full Time
About the Company
Evolent partners with health plans and providers to achieve better outcomes for people with complex health conditions. Working across multiple medical specialties and primary care, we seek to ensure that care plans align with clinical evidence, respect members’ goals and preferences, and connect seamlessly across providers and settings. We believe that every person deserves the same level of care and compassion we would want for our loved ones. Evolent serves a national base of leading payers, including managed Medicaid, Medicare Advantage and commercial health plans. Through a comprehensive suite of resources—such as high-value clinical pathways, electronic decision support and value-based payment models—we create an ecosystem that helps providers deliver better, more affordable care to their patients. Tens of millions of Americans have access to our clinical expertise through their plans. WHY WORK HERE? We strive to create a work experience that strikes the perfect balance: the opportunity to do impactful, purposeful work, the chance to collaborate with some of the smartest minds in health care, and the flexibility to balance work and personal life. We foster an open environment where everyone is valued and celebrated, and we have been recognized by national organizations for our achievements in gender parity and LGBTQ+ equality. Join us for the work. Stay for the culture. HISTORY Since our founding in 2011 as Evolent Health, we have been a pioneer in value-based care, but in recent years we have also developed a deep bench of expertise in several key medical specialties. In June 2023, we announced our plans to bring all of our solutions and businesses—New Century Health, Vital Decisions, IPG and NIA—into one specialty-focused company rebranded simply as “Evolent.” Those sub-brands will be formally retired by the end of 2023. CONTACT US This account is monitored closely by our company. Message us at [email protected] with questions or concerns.
Job Description
Evolent is seeking an Analyst, Application Support to provide high-quality operational, technical, and systems support to preserve customer satisfaction and internal business functions. The ideal candidate will have excellent communication and interpersonal skills, a highly motivated individual with experience in application support/IT operations organizations.
Requirements
- Provide first-level support, including problem replication, triage, and resolution of issues
- Maintain and update documentation related to operations and support processes
- Contribute to improvement of existing processes and identification of new processes and technical alternatives to resolve problems
- Collaborate with team members and business functions to troubleshoot and resolve support tickets
- Respond to escalations and incidents, providing support toward resolution
- Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents
- Execute SQL scripts to generate reports, troubleshoot data issues, and fulfill database support tasks
- Perform ad-hoc task and analysis for the support team as needed
- Perform quarterly user access audit
Benefits
- Comprehensive benefits (including health insurance benefits)
- Bonus component dependent on pre-defined performance factors