Manager, Owner & Guest Support

At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests.

Requirements

• 5+ years of experience in customer service, preferably in a contact center environment
• 1+ years of experience coaching and supporting employees to achieve goals
• Ability to support strategies and goal achievement with your team
• Experience with Google suite, business analytics software, and Salesforce.com (CRM) preferred

Benefits

• Industry-competitive pay
• Equity in the company
• 401(k) with a 4% immediate vesting match
• Comprehensive medical, dental, and vision plans
• 10 free mental health visits
• Pet insurance
• Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday
• Annual Evolve travel credit after one year
• Discounts on stays at all Evolve properties
• World-class onboarding programs, learning, and development resources
• Employee Resource Groups celebrating our diverse communities at Evolve