Customer Service Liaison II, French Speaker, Poland

We're looking for a Customer Service Liaison II, French Speaker, Poland to provide excellent customer service and support to our international partners and accounts.

Requirements

• Answer in-coming calls to the customer service phoneline during business hours
• Document all calls according to customer service policy and procedures
• Assist and inform on product clinical requirements and sample accessioning processes within scope of expertise in accordance with official standard operating procedures (SOPs)
• Address all clinical inquiries referencing the scripted responses available on our knowledge data base or according to training
• Maintain highest level of discretion when dealing with customer issues and apply data privacy principles (per GDPR) in carrying out daily work

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance