Senior Application Scientist, Test Implementation and Support

Exact Sciences is seeking a Senior Application Scientist to provide technical support to customers, with responsibilities including post-market assay support, test implementation, and technical transfer within the laboratory environment. This is an onsite position at our Madison location.

Requirements

• Receive and document incoming customer communications
• Troubleshoot and resolve customer questions or requests
• Lead troubleshooting of customer issues through root cause investigation
• Conduct bench level experiments within several product areas
• Prepare technical experiment report
• Coordinate with Development and Marketing teams
• Communicate customer feedback
• Assist with metrics tracking
• Draft and distribute content of customer communications
• Contribute ideas to improve team process
• Maintain confidentiality of sensitive information

Benefits

• Paid time off
• Paid leave for parents and caregivers
• Retirement savings plan
• Wellness support
• Health benefits