Real - time Analyst-Real Time Analyst-Real Time Analyst (RTA)

The Real-time Analyst (RTA) is responsible for monitoring, analyzing, and managing live operational performance within the EXL to ensure Service Level Agreements (SLAs) and client expectations are consistently met.

Requirements

• Real-Time Monitoring
• Workforce Management Support
• Queue and Performance Management
• System and Tool Management
• Communication and Coordination
• Reporting and Documentation
• Analysis and Continuous Improvement
• Communication Planning and Strategy Development
• Computer Navigation
• Conflict Management
• Influencing and Negotiation Strategies
• Off-shoring technology set-up like Bandwidth utilization etc.
• Speed Typing
• Stakeholder Engagement
• Strategic Competencies

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Employee discounts