Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
Requirements
- Solid experience in the commercial area, focusing on portfolio management and business development.
- Strong relationship skills with customers, internal areas, and portfolio management.
- Farmer and Hunter profile, capable of acting both in maintenance and prospecting, ensuring the achievement of New Money targets.
- Ability to make executive presentations and persuasive communication.
- Expertise in consultative sales, especially for complex products.
- Experience in CRM - Salesforce.
- Managing active client portfolio, focusing on long-term relationship, monetization, and loyalty;
- Identify opportunities for new business (cross-sell and upsell) from consumption, behavior, and potential analysis of the portfolio;
- Maintain the CRM (Salesforce and SenseData) updated, ensuring pipeline, forecast, and interaction history visibility;
- Develop commercial proposals and personalized presentations, leading negotiations to closure;
- Monitor financial and operational indicators of the portfolio, such as VCM, unitary average, churn, and baseline;
- Act in partnership with internal areas (Pricing, Pre-Sales, Contracts, Post-Sales, and Legal) to ensure process flow;
- Participate in weekly and monthly result meetings, presenting performance, challenges, and action plan;
- Follow SLAs and client demand status, alerting support areas when necessary;
- Perform presence and virtual visits to map opportunities and strengthen relationships;
- Contribute with ideas and best practices that elevate the standard of service and commercial performance of the channel.
Benefits
- Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on.
