Customer Support Analyst / Analyste du support client

Join a rapidly growing software company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. The Customer Support Analyst is responsible for supporting Explorance’s products for our customers, including interacting and communicating with internal teams to solve problems.

Requirements

• Exceptional Customer Service Focus
• 3-5 years’ experience in IT related field
• Minimum 3 years customer support/technical support experience with enterprise software
• Relevant technical work experience, deploying web applications in IIS including server and network administration
• Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
• Strong analytical problem solving and decision making skills
• Experience working with multiple stakeholders in a problem-solving environment
• Exceptional communication skills, both oral and written with client interaction experience at executive levels
• Ability to handle difficult or sensitive situations with diplomacy and tact
• Excellent time management and organizational skills
• Creative, self-motivated, with good interpersonal skills
• Ability to work independently and as part of a team
• Attention to detail
• Verbal and written communication skills in English for use in communication with global offices. Spanish or French is a plus.
• Technical or Business Diploma in related field
• Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting
• Experience with SQL/Oracle Database querying and with MS Excel
• Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration

Benefits

• 24/7 Pager/On-Call Rotation
• Paid time off and holidays
• Health insurance
• Retirement plan
• Career development opportunities
• Diversity and inclusion initiatives