Service Manager - Charging Infra

Exponent Energy is seeking a Service Manager to join the After Sales team in Bengaluru/NCR/Chennai. The role focuses on increasing Exponent's market share and enhancing the charging experience for EV owners. The team emphasizes a hustle mindset, continuous improvement, and collaboration across different functions.

Requirements

• Design end-to-end charging station processes.
• Define standard operating procedures (SOPs) and ensure adherence.
• Collaborate with engineering and quality teams to integrate product features.
• Streamline cross-functional program management.
• Develop KPIs and dashboards for performance tracking.
• Train field and operations teams on new processes and tools.
• Lead process adoption and change management initiatives.