A Senior Desktop Support Engineer at Extell plays a critical role in maintaining the reliability, performance, and security of our end user computing environment.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum of 5 years of experience in desktop support or a similar technical role
- Strong proficiency in troubleshooting advanced hardware and software issues
- Extensive experience supporting Windows environments
- Familiarity with desktop and laptop repair and maintenance
- Advanced knowledge of Microsoft Office Suite and core business applications
- Experience with Active Directory, user management, and permission administration
- Hands-on experience with remote support tools and enterprise ticketing systems
- Solid understanding of network protocols and desktop network troubleshooting
- Experience deploying and configuring new hardware and software
- Knowledge of IT security standards and cybersecurity fundamentals
- Proficiency with system backups, imaging, and data recovery
- Strong documentation skills for technical processes and troubleshooting guides
- Ability to handle multiple tasks and prioritize high-volume support tickets
- Excellent verbal and written communication skills
- Experience mentoring junior staff and providing technical guidance
- Experience coordinating vendor services, repairs, and warranty support
- Familiarity with IT asset management and inventory tracking
- Ability to work collaboratively with Extell’s Network, Infrastructure, and Security teams
Benefits
- Annualized Base Salary of $75,000 - $95,000
- Medical, Dental, and Vision Insurance
- Company-Paid Life and AD&D Insurance
- Company-Paid Short- and Long-Term Disability
- 401(k) Plan
- Paid Time Off
- Paid Holidays
- Employee Assistance Program