Senior Desktop Support Engineer

A Senior Desktop Support Engineer at Extell plays a critical role in maintaining the reliability, performance, and security of our end user computing environment.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in desktop support or a similar technical role
• Strong proficiency in troubleshooting advanced hardware and software issues
• Extensive experience supporting Windows environments
• Familiarity with desktop and laptop repair and maintenance
• Advanced knowledge of Microsoft Office Suite and core business applications
• Experience with Active Directory, user management, and permission administration
• Hands-on experience with remote support tools and enterprise ticketing systems
• Solid understanding of network protocols and desktop network troubleshooting
• Experience deploying and configuring new hardware and software
• Knowledge of IT security standards and cybersecurity fundamentals
• Proficiency with system backups, imaging, and data recovery
• Strong documentation skills for technical processes and troubleshooting guides
• Ability to handle multiple tasks and prioritize high-volume support tickets
• Excellent verbal and written communication skills
• Experience mentoring junior staff and providing technical guidance
• Experience coordinating vendor services, repairs, and warranty support
• Familiarity with IT asset management and inventory tracking
• Ability to work collaboratively with Extell’s Network, Infrastructure, and Security teams

Benefits

• Annualized Base Salary of $75,000 - $95,000
• Medical, Dental, and Vision Insurance
• Company-Paid Life and AD&D Insurance
• Company-Paid Short- and Long-Term Disability
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Employee Assistance Program