Manager, IT Support

Faire is looking for a Manager, IT Support to lead and develop our global IT Support team. The ideal candidate thrives on using metrics and dashboards to drive accountability, improve performance, and continuously raise the bar for how IT enables Faire’s employees.

Requirements

• 7+ years of IT Support experience, with 3+ years managing or leading teams
• Proven success managing global or multi-site IT operations in a fast-paced environment
• Demonstrated ability to build and manage metrics, SLAs, and dashboards that drive accountability and performance
• Experience coaching, developing, and motivating teams through clear goals and measurable outcomes
• Strong understanding of Mac environments, SaaS applications, and collaboration tools (Google Workspace, Atlassian, Zoom, Slack, etc.)

Benefits

• Competitive salary
• Equity
• Benefits
• Hybrid work arrangement (2 days in-office, 1 day flex day, up to 4 weeks remote work per year)