FairMoney is a pioneering mobile banking institution seeking a Head of Collections to lead its strategy, transformation, and performance. The successful candidate will be responsible for designing and executing a multi-horizon collections strategy, building a high-calibre leadership bench, and driving customer and brand balance.
Requirements
- Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics
- Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance
- Design and execute a multi-horizon collections strategy through short term cash optimization, mid term recovery improvement and long term customer behaviour change
- Build structured approach to early vs late stage collections, segmentation driven treatment strategies and behavioural & incentive based interventions
- Use data to drive decisions
- Partner deeply with Risk and Data Science on roll-rate optimisation, behavioural analytics, treatment effectiveness measurement, unit economics and ROI of collections actions and demand transparent, decision-ready reporting with clear accountability
- Build a high-calibre leadership bench within Collections
- Upgrade talent decisively where required
- Develop leaders, not just agents
- Create a culture of accountability, ownership, and continuous improvement
- Actively influence Product, Risk, Tech, and CX — do not wait for alignment
- Challenge constructively where design or policy decisions harm recoveries
- Be a respected, firm voice at senior leadership and ExCo forums
- Improve collections outcomes without damaging long-term customer value
- Reduce escalations through system fixes, not firefighting
- Balance firmness with fairness through smarter design, not leniency
Benefits
- 25 days paid vacation
- Sick & Public Holidays to B2B contractors
- Remote (timezone must have significant overlap with CET)
- Training & Development budget
- Paid company business trips
- Relocation allowance
