Technical Support Associate
Faptic TechnologyTexas, United States
Posted August 29, 2025
Full Time
About the Company
Faptic Technology is a fast-growing scale-up organization with a global client base focused on serving tech leaders and architects.
Job Description
Faptic Technology is seeking a Technical Support Associate to provide IT solutions and support to employees, particularly during night shift operations. The role involves troubleshooting hardware and software issues, maintaining systems security, and assisting with routine IT tasks. The company emphasizes a customer-centric culture and career advancement opportunities.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field, OR equivalent work experience.
- 1–3 years of IT support/service desk experience, preferably in a global environment.
- Good knowledge of Microsoft Windows, Office Suite, and hardware troubleshooting.
- Familiarity with ITIL principles is a plus (not mandatory).
- Strong problem-solving and analytical skills.
- Ability to work independently and collaboratively in a team.
- Proactive, eager to learn, and adaptable to new technologies.
- Strong attention to detail and accuracy in documentation.
- Excellent verbal and written communication skills in English.
Benefits
- Country-specific employment benefits
