Client Experience Lead
Faria Education GroupCharnwood, England, United Kingdom
Posted October 21, 2025
Full Time
About the Company
For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally. Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous standards for data protection and security, ensuring first-class training and support. Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide. Join us in our commitment to transforming education and empowering communities worldwide.
Job Description
The Client Experience Lead will lead and scale the Account Management function to deliver world-class service and value to clients. This role focuses on client engagement, revenue growth through upselling, and continuous improvement. The position involves team leadership, client mobilisation, and strategic oversight to ensure client satisfaction and retention.
Requirements
- Demonstrated experience leading client services, account management, or customer success teams.
- Proven ability to drive commercial growth through structured upselling, cross-selling, and client engagement strategies.
- Strong track record in managing complex client mobilisation and onboarding projects.
- Exceptional leadership and communication skills.
- Strategic, analytical, and client-centric mindset.
- Highly organised, proactive, and adaptable.
Benefits
- Base salary is based on experience, and performance bonuses are based on KPIs.
- Monthly Health & Wellness Allowance
- Office lunch & team socials
- Professional Development opportunities
- Unlimited book budget
- Pension and 25 days' holiday
