The Route Sales Associate provides route relief as required and is responsible for providing great customer service. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. Sells and delivers coffee, tea, and related products to customers as assigned.
Requirements
- Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
- Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
- Responsible for escalating customer issues quickly to the ASM (Area Sales Manager) and ensuring customer satisfaction.
- Ensure all customers on a daily set schedule receive delivery and service as required.
- Manage invoices, inventory, and collections daily when on a route.
- Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
- Notify ASM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
- Assist ASM on inventory cycle counts, warehouse duties and customer related matters as assigned.
- Become familiar with brewing equipment and learn to make basic repairs or adjustments.
- Consistently execute the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive customer satisfaction and loyalty. Make sales calls when time and opportunity allows.
- May perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities.
Benefits
- Comprehensive benefits package
- Health insurance
- Retirement plans
- Paid time off
