Senior Customer Support Engineer
FastlyJapan
Posted December 9, 2025
Full Time
About the Company
Fastly is a small company with a big reach, supporting a growing number of open source projects and initiatives.
Job Description
Fastly is looking for a Senior Customer Support Engineer to provide high-level support to customers, scale and improve support systems, and work with cross-functional teams. The ideal candidate has strong written communication skills, technical curiosity, and experience in customer support or sysadmin roles.
Requirements
- 2+ years of experience in customer support or sysadmin role
- Strong written communication skills in English and Japanese
- Demonstrated understanding of one or more programming languages
- Demonstrated understanding of *nix environment
- Ability to debug network and protocol using cURL, traceroute, nc or other network diagnostic tools
Benefits
- Flexible work hours
- Hybrid work model
- Rotating weekend shifts
- Opportunities for career growth and professional development