Service Delivery Manager

The Service Delivery Manager is a critical leadership role responsible for ensuring our Technical Services team delivers exceptional value to customers. You will own the end-to-end delivery workflow – from request intake through completion – while driving accountability, managing customer expectations, and leading operational transformation.

Requirements

• 4-6 years of experience in professional services delivery, technical operations, or agency environments
• Demonstrated experience managing delivery workflows involving technical/development teams
• Proven track record of driving accountability and influencing others without direct authority
• Strong customer-facing communication skills with experience managing escalations and difficult conversations
• Experience implementing process improvements or leading operational change initiatives
• Exceptional organizational skills with the ability to manage competing priorities in a fast-paced environment
• Proficiency with project management and collaboration tools (Asana, Jira, Slack, or similar)
• Comfortable working with technical concepts; you don't need to write code, but you can speak the language