Client Success Consultant
FenergoDublin, Ireland
Posted October 15, 2025
Full Time
About the Company
Fenergo develops leading SaaS financial technology solutions to improve client lifecycle management (CLM) and support regulatory compliance. We connect the world’s financial institutions with their customers to transform the overall experience and relationship. We help firms feel safe by continuously monitoring risks and ensuring regulatory compliance. By enabling operational efficiency and digital transformation, we drive value creation to solve the problems of today and anticipate those of tomorrow. Our technology enables financial institutions to transform the end-to client onboarding and lifecycle experience; continuously monitor risks and ensure regulatory compliance (across KYC, AML, ESG, Tax, SFTR, and Data Privacy frameworks); and enhance operational efficiency. Since 2009 we have developed best-in-class technology to help future proof financial institutions across the buy- and sell-sides. Today, with a global footprint across 14 countries, we remain committed to creating solutions that enable you to operate in complete confidence.
Job Description
Fenergo is a global leader in AI-powered client lifecycle management for financial institutions, transforming compliance and enabling faster, smarter, and safer operations. They are seeking a Client Success Consultant to support a large portfolio of customers, driving product adoption, retention, and growth through automated engagement strategies. The role involves cross-functional collaboration and delivering value through digital-first approaches.
Requirements
- 3–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role
- Experience working with a SaaS product
- Strong understanding of customer engagement models
- Data-driven mindset with analytical skills
- Excellent written and verbal communication skills
- Passion for customer success
- Self-starter in a fast-paced environment
Benefits
- Healthcare cover
- Pension
- Employee Assistance Programme
- Annual company bonus
- Paid leave
- Company closure days
- Training programs
- Flexible working hours
- Sports and social committee