Ferrellgas is hiring a Full-Time Customer Service Specialist to provide exceptional service through inbound and outbound communications. The role involves supporting customers, working with internal teams, and driving business growth. The company offers comprehensive benefits, competitive pay, and opportunities for growth.
Requirements
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensure accurate account maintenance and updating of account information.
- Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions.
- Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
- Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Support the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Benefits
- Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
- Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D
- Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
- Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
- Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
- Employee Perks: Referral program, employee discount programs, and propane savings
