We're Fever, the world's leading tech platform for culture and live entertainment, and we're looking for a Customer Journey Strategist to help us democratize access to culture and entertainment. Our mission is to revolutionize the way people engage with live entertainment, and we're backed by leading global investors.
Requirements
- Manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan
- Refine multi-channel comms and develop retention strategies to deliver an outstanding customer experience
- Support the CRM Manager to define the customer lifecycle and contact strategies
- Ensure all campaigns have clearly defined success metrics that are tracked and analysed
- Develop & optimise CRM flows to drive revenue
- Leverage consumer behavioral, lifestyle, transactional, and demographic data to deliver relevant marketing insights
- Analyse and interpret data to inform marketing decisions
- Develop and implement A/B testing and dynamic templates
- Communicate effectively with team members to ensure seamless collaboration
Benefits
- 40% discount on all Fever events and experiences
- Work in a location in the heart of Madrid, with possible travel across our markets
- Home office friendly and flexible schedule
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with!
- Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
- English and Spanish Lessons
- Gympass Membership
- Free food, drink and fruit at the office!
- Possibility to receive in advance part of your salary by Payflow
