IT Support Analyst

FGS Global is seeking an IT Support Analyst with a strong background in macOS environments to help support the firm’s Technology department. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests in a timely and professional manner.

Requirements

• Respond to and resolve all IT support calls/emails for all locations
• Provide IT Support for all employees, in offices and working virtually
• Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices.
• Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices.
• Support meeting room and video conference facilities, including systems like Teams and Zoom.
• Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets.
• Manage hardware asset inventory and equipment lifecycle.
• Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security risks.
• Work closely with other IT professionals and departments to understand and address their IT needs.

Benefits

• Competitive salary
• Bonuses
• Comprehensive medical, dental, and vision benefits
• Ongoing employee development and training program
• Short Term and Long-Term Disability Insurance
• 401(k) plan with a company match
• Paid vacation time