Customer Solutions Advocate (Collections) - Grand Rapids, MI
Fifth Third BankGrand Rapids, Michigan, United States
Posted December 18, 2025
Full Time
About the Company
Fifth Third Bank, National Association is a bank that promotes equal employment opportunity and has an engaged and inclusive culture.
Job Description
The Customer Solutions Advocate (Collections) role involves proposing solutions and documenting delinquent accounts, providing solutions on multiple consumer products, and mitigating risk. The role requires excellent communication and conflict management skills, as well as the ability to work in a fast-paced environment.
Requirements
- High school diploma or equivalent
- Minimum one-year collections, customer service, sales, or customer solutions advocacy experience
- Proficient oral, written, and intrapersonal communication skills
- Exemplary comprehension, listening and negotiation skills
- Excellent customer service skills with both external and internal customers
- Attention to detail
- Excellent conflict management skills
- Ability to work in a Call Center environment
- Basic mathematical and analytical skills
- Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy
- Strong experience with Microsoft office products
Benefits
- Comprehensive benefits
- Differentiated compensation offerings