Enterprise Support Specialist, Portuguese Speaking

Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. As an Enterprise Support Specialist, you will partner with the Enterprise Support Manager to define and elevate the Enterprise Support function, delivering exceptional experiences for Figma's top customers.

Requirements

• 3+ years’ experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
• Professional fluency in Portuguese
• Experience working with system administration for large end-user communities or guiding customers through complicated implementations
• Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• Learning & development stipend
• Work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles
• Annual bonus plan for eligible non-sales roles