Technical Account Manager (Tokyo, Japan)
FigmaChiyoda, Japan
Posted August 22, 2025
Full Time
About the Company
Figma is a leading cloud-based design tool that empowers teams to collaborate in real-time on projects ranging from user interfaces to product designs. With its intuitive interface and powerful features like version control and prototyping, Figma streamlines the design process, enabling designers to work more efficiently and effectively. Its distinctive approach lies in its accessibility and scalability, making it a preferred choice for both small startups and large enterprises.
Job Description
Figma is seeking a Technical Account Manager to serve as the technical link between Figma and their largest customers. This role focuses on driving customer adoption, guiding complex implementations, and building trust with technical stakeholders, particularly in the Tokyo Hub. The ideal candidate will bring a blend of technical expertise, customer success skills, and a passionate approach to solving complex challenges.
Requirements
- 5+ years of experience in technical customer success, solutions engineering, or technical account management in a SaaS organization
- Strong technical background with hands-on experience in APIs, enterprise integrations, and identity management systems
- Programming experience (JavaScript, Python, Java, or similar) with ability to read/debug code
- Proven track record managing complex technical implementations and multi-stakeholder projects
- Excellent communication skills with ability to present technical concepts to both technical and business audiences
- Experience with enterprise software deployments, security requirements, and compliance frameworks
- Native-level Japanese & high-fluency in English
Benefits
- Competitive Salary
- Growth and Development Opportunities
