Client Account Specialist - (CAS/SCAS) - Mumbai/Bangalore - First Advantage
First AdvantageMumbai, Maharashtra, India • Bengaluru, Karnataka, India
Posted October 7, 2025
Full Time
About the Company
First Advantage is a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices.
Job Description
The Client Account Specialist (CAS) liaises with First Advantage's Small Business accounts and various internal departments to establish and maintain effective customer relationships and gain trust and respect. They ensure that the client relationship and customer satisfaction remain a competitive advantage for First Advantage.
Requirements
- Timely Case Management & Inquiry Resolution
- Salesforce Account Monitoring & Maintenance
- Proactive Customer Communication
- Report Delivery & SLA Compliance
- Collaboration with Sales Team
- Account Retention Management
- Customer Feedback & Product Improvement
- Relationship Development
- Product Expansion Proposals
- Leadership Collaboration on Product Enhancements
- Additional Duties as Assigned