Customer Success Director (Technology Vertical)
First AdvantageUnited States
Posted December 12, 2025
90000 - 110000 USD year
Full Time
About the Company
First Advantage is a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices.
Job Description
First Advantage is a leading provider of mission-critical background screening solutions. The Customer Success Director (Technology Vertical) will grow revenue in strategic accounts through sales of First Advantage products and solutions.
Requirements
- Develop clear and thorough strategic account management plans
- Track revenue trends and upsell opportunities
- Analyze competitive threats
- Meet or exceed quarterly and annual revenue objectives
- Identify additional products or solutions FA can provide
- Identify required cross functional resources
- Prepare and deliver quarterly and annual client business reviews
- Document and manage all action/project plans for assigned client base
- Analyze trends and make recommendations on potential changes to customer programs
- Provide solutions to business problems
- Establish and maintain excellent customer relationships
- Manage customers with clear communication and needs analysis
- Partner with internal account team to review program performance
- Manage customer contractual documentation
- Manage contract renewals and proposal responses to RFPs
- Develop and deliver unsolicited renewal proposals
- Host cadence client calls to nurture and grow account relationship
Benefits
- Ability to work remotely with occasional business travel
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities