Technical Support Analyst - Production Application Support
First AdvantageBengaluru, Karnataka, India
Posted October 3, 2025
Full Time
About the Company
First Advantage (Nasdaq: FA) is a leading provider of comprehensive background check solutions, enabling employers and housing providers to make informed decisions while reducing risk and ensuring compliance. With a global presence spanning 29 locations and a staff of over 6,400 employees, the company offers advanced technology-driven background screening, residential screening, and investigative research services in over 200 countries. First Advantage's extensive global capabilities and commitment to reliability make it a trusted partner for fast and accurate decision-making.
Job Description
We are seeking a skilled and dedicated Tier 2 Application Support Specialist to join our service-oriented team.
Requirements
- Provide exceptional service support, troubleshooting application issues, and collaborating with cross-functional teams to ensure timely issue resolution.
- Service Support and Issue Resolution
- Application Maintenance and Troubleshooting
- API Integration and Programming
- ITIL Framework
- 24/7 Support Availability
- Issue Escalation
- Product Knowledge
Benefits
- United States Equal Opportunity Employment
- First Advantage is a global leader in removing barriers and supporting our community members