Customer Support Specialist (Multi-Channel)
First Citizens National Bank of Upper SanduskyUpper Sandusky, Ohio, United States
Posted September 17, 2025
Full Time
About the Company
First Citizens National Bank of Upper Sandusky provides comprehensive banking solutions, including personal and business banking, online and mobile banking, and specialized lending programs such as agricultural, mortgage, and residential consumer loans. The bank emphasizes community-focused financial services and offers tailored support for individuals and local businesses.
Job Description
This on-site Customer Support Specialist position provides service to bank customers through various channels, including video transactions, phone, chat, and email. The role involves processing transactions, maintaining security, resolving customer issues, and promoting Bank products. The position requires excellent communication and problem-solving skills.
Requirements
- High school, GED or equivalent
- 2-4 years Customer Service Representative experience
- Familiarity with Word, Excel, and Outlook
- Teamwork skills
- Self-starter
- Intermediate math
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving skills
- Ability to complete training
Benefits
- Educational reimbursement
- Student loan debt repayment
- Paid time off
- 401(k)
- Health, dental, vision insurance
