Support Desk Technician I
First Financial BankIndiana, United States
Posted December 23, 2025
Full Time
About the Company
First Financial Bank has been in the business of client service and success for more than 150 years. With more than 130 banking centers across Ohio, Indiana, Kentucky and Illinois, we combine world-class financial expertise with personal community service that builds lifelong relationships.
Job Description
Become a Support Desk Technician I and provide Tier 1 Technical Assistance and Support to internal employees. Provide exceptional 1:1 customer service and champion the utilization of available self-service options to maximize support efficiency.
Requirements
- Expert knowledge of processes and procedures related to position
- Leader in documentation development / maintenance
- Responsible for leading new hire training efforts
- Provides guidance and assistance to level 1 and level 2 technicians
- Imaging and configuring PCs as necessary to assist Desktop Services
- Identifies potential opportunities to increase efficiencies and automate processes
- Special project tasks as assigned
- Promptly action requests/incidents submitted through the self-service portal
- Active member of the IT support call queue
- Consistently meet all request/incident SLAs, striving to achieve first contact resolution
- Utilize the service ticket system to accurately document each customer interaction, including detailed notes and resolution
- Account maintenance such as resetting forgotten or expired passwords
- Remotely troubleshoot remote printer issues
- Have knowledge of and support the various business applications used across the environment
- Support employee BYOD cellular devices, including both iOS and Android
- Remotely troubleshoot and support banking center equipment, including but not limited to currency discriminators, cash recyclers, check scanners, etc.
- Provide Level 1 support for Windows end-user computing environment
- Fulfill software requests by leveraging SCCM
- Assist associates with hardware, software and access requests
- Submit service requests to contracted service providers
- Adhere to all required security and identification policies and or procedures
- When necessary, efficiently escalating tickets to appropriate teams
- Create and maintain IT and end-user knowledge base documentation
- Participate in after-hours on-call rotation
- Other duties as assigned
Benefits
- Benefits Guide
