Associate / Sr Associate - Email/Chat Support
firstsourcBengaluru, Karnataka, India
Posted September 8, 2025
Full Time
About the Company
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company established in 2001, offers specialized Business Process Services (BPS) with hyper-focused domain-centered teams and cutting-edge technology. The company provides transformational solutions in healthcare, banking, communications, media, and other industries, driven by a commitment to solving clients' biggest challenges. With over 32,898 employees and a presence in multiple global markets, Firstsource Solutions is a trusted growth partner for over 200 leading brands, including Fortune 500 and FTSE 100 companies.
Job Description
Firstsource Solutions is seeking a Customer Service Associate to deliver exceptional customer service to clients in various regions. The role involves handling customer inquiries, resolving issues, and providing support through phone, email, and chat. The Associate will act as a brand ambassador, ensuring client satisfaction and maintaining positive relationships with customers.
Requirements
- Respond to customer inquiries promptly and professionally.
- Handle a wide range of customer concerns.
- Collaborate with internal teams to resolve issues.
- Maintain accurate records of customer interactions.
- Communicate effectively with customers and internal teams.
- Stay updated on product/service offerings.
- Adhere to service level agreements (SLAs).
