Associate / Sr Associate - Email/Chat support
firstsourcTaguig, Philippines
Posted April 16, 2025
Full Time
About the Company
Firstsource Solutions offers business process services, leveraging technology and analytics to drive transformation for diverse industries.
Job Description
The Associate / Sr Associate - Email/Chat support is a frontline role responsible for delivering exceptional customer service to clients based in various regions. The role involves handling customer inquiries, resolving issues, and providing support across multiple communication channels, including phone, email, and chat.
Requirements
- Excellent communication skills in English
- Prior experience in customer service
- Familiarity with customer service software, ticketing systems, and CRM tools
Benefits
- Competitive salary
- Opportunities for career growth and development
- A dynamic and supportive work environment