Associate / Sr Associate - Query Management - iRefer

The Associate / Sr Associate - Query Management - iRefer role involves responding to customer queries over chats, phone calls, and emails, and providing support and resolution to existing/new queries on services provided by the client.

Requirements

• Excellent written and verbal English communication skills
• Strong phone contact handling skills, email writing skills, and active listening
• Good problem-solving skills
• Professional and courteous in speaking and writing
• Ability to analyze data and diagnose issues
• Ability to multitask and manage time effectively
• MS Office skills: Word, Excel, Outlook, Teams, PowerPoint, SharePoint