Junior Technical Support Representative
FISPANVancouver, British Columbia, Canada
Posted June 6, 2025
52860 - 60790 USD year
Full Time
About the Company
FISPAN is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients.
Job Description
FISPAN is seeking a Junior Technical Support Representative to join their team. The successful candidate will be responsible for troubleshooting technical issues, providing prompt and professional support to clients, and collaborating with technical teams to escalate and resolve complex issues. The role requires a strong understanding of FISPAN software and products, excellent customer service skills, and proficiency in both English and French.
Requirements
- Maintain a strong understanding of FISPAN software and products
- Work with clients and partners to troubleshoot technical support topics
- Provide prompt and professional support across all inbound communication channels
- Consult technical guides, user manuals and other documents to research and implement solutions
- Create new documentation and maintain internal/external knowledge bases
- Collaborate with Tier 2 support and other technical teams to escalate & resolve complex issues and incidents
- Provide advice and training to clients in response to identified difficulties
Benefits
- Extended health and dental benefits
- Paid time off
- Savings and retirement plan matching
- Parenthood top-up
- Mentorship programs, and leadership series