Help Desk Technician
Flat Branch Home Loans IncColumbia, Missouri, United States
Posted January 27, 2026
Full Time
About the Company
Flat Branch Home Loans Inc is a mortgage lender that provides home loan products and related services to consumers, focusing on financing solutions for residential property purchases and supporting its workforce through training and help desk services.
Job Description
Help Desk Technician is an entry level IT position with a strong focus on customer service. As a Help Desk Technician, you will handle tickets and phone calls to assist our end users with technical challenges.
Requirements
- Managing incidents through company ticketing system (HaloITSM)
- Remotely assisting company employees via Telephone, chat, email, and remote session.
- Image and prepare computer hardware for deployment within company
- Install and manage printers on end user devices
- Assists in end user training on all IT related technologies.
- Support end users with Microsoft Office and Microsoft Windows platforms
- Other maintenance duties as assigned
- Occasional travel is required