Manager - Technical Support

Flexera is a pioneer in Hybrid ITAM and FinOps, providing award-winning SaaS solutions for technology value optimization. As a Technical Support leader, you will manage a team of technical support engineers and oversee the resolution of complex technical issues for B2B customers in cloud infrastructure and FinOps.

Requirements

• Team Management
• Customer Support
• Customer Satisfaction
• Performance Monitoring
• Training and Development
• Process Improvement
• Cross-Functional Collaboration
• Escalation Management
• Documentation
• Customer Relationship Management
• Strategic Planning

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance