Technical Support Engineer

We're looking for a Technical Support Engineer to join our global tech support team. As a Technical Support Engineer, you will provide exceptional technical support to customers and partners via chat, email, phone, and screen shares. You will troubleshoot complex issues and provide timely resolution. You will also create, maintain, and publish articles for Flexera's Knowledge Base. The ideal candidate will have a passion for customer orientation and dedication, strong analytical and problem-solving skills, and excellent communication and interpersonal skills.

Requirements

• Passionate customer orientation and dedication
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs)
• Experience with at least one Cloud provider (AWS, GCP, Azure)
• AWS Cloud Practitioner or Azure Fundamentals certifications preferred
• Familiarity with Container technologies (Kubernetes) preferred
• Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT, etc.)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance