HR Partner, Customer Care
Flowserve CorporationQuerétaro, Querétaro, Mexico
Posted December 12, 2025
Full Time
About the Company
Flowserve is one of the world's largest manufacturers of pumps, valves and seals with over 16,000 employees across 50 countries. Built on more than 50 world-renowned heritage brands, the equity and customer loyalty we have earned over the past 230 years is the foundation of our leadership position across the globe. Flowserve's innovations have benefited a range of industries, including oil and gas, power, chemical, water, pharmaceuticals and food processing. Addressing these industries' challenges has made Flowserve a leader in development and application of advanced solutions for our customers. Experience, leadership and creativity are the tools we use to turn an idea into a solution. Continuing to foster this kind of innovation is key to Flowserve's long-term success. Be a part of a team known for its industry-leading talent, unparalleled portfolio and unmatched commitment to customer success. We invite you to put your talents and experience in motion with Flowserve. Together, we enable the world.
Job Description
The HR Partner, Customer Care will help build a people-first culture that delivers business results, providing expert HR consultation and day-to-day HR support within a Flowserve business unit.
Requirements
- Bachelor’s degree in business/HR
- 2-3 years of experience in HR or customer service or HR service delivery
- Proficiency in English and Spanish, Portuguese will be an advantage
- Exceptional customer service, emotional intelligence and empathy
- Excellent probing abilities, to identify true need from customer
- Resourcefulness and ability to find answers quickly
- Thorough with responses to inquiries and issues
- Adaptable to different customer types and situations
- Technologically savvy to improve and automate activities
- Confidentiality and discretion for managing sensitive information
- Executive presence and ability to deliver high touch support