Customer Service Executive

We’re Hiring – Customer Service Executive at Focus Group, a fast-growing tech provider in the UK. We're looking for someone with previous contact centre experience to handle customer queries, complaints, and billing inquiries. Key benefits include generous holidays, paid volunteering days, referral rewards, and social events.

Requirements

• Manage incoming telephone calls & email correspondence from customers.
• Identify, investigate, and resolve a query, complaint or general enquiry from customers.
• Communicate with customers moving to other providers with the aim to maintain services.
• Meet set targets & expectations for ensuring the best possible customer experience.
• Record and track interactions with customers on the Focus Group CRM system.
• Follow industry & company guidelines in relation to a customers’ contract with Focus Group.

Benefits

• Generous Holidays
• Paid Volunteering Days
• Referral Rewards
• Social Events