Banquet | Captain

Fontainebleau Miami Beach is a spectacular blend of Golden Era glamour and modern luxury, where guests can play, shop, dine, spa, meet or simply relax. The Banquet Captain is responsible for supervision of catered events, ensuring the highest guest satisfaction possible.

Requirements

• Interview and make recommendation for hiring of banquet service staff.
• Conduct lineups with the staff at the start of each shift.
• Greet host (on-site contact) for assigned event(s) and stay in contact throughout the event(s).
• Coordinate and communicate event details both verbally and in writing to service team.
• Promotes and maintains the highest level of customer service to all Fontainebleau guests.
• Evaluate team member concerns and if immediate action is needed take that action complying with all guidelines of the CBA and Team Member Handbook.
• Communicates with guests during the function to attend to their requests and general needs.
• Works closely with the audio-visual representative on the set up of microphones, lighting and general needs.
• Trains and supervises new personnel in the Banquet department.

Benefits

• Competitive salary
• Benefits package
• Opportunities for advancement