Customer Success Manager

We are looking to hire a tech-savvy customer-passionate Customer Success Manager in Egypt to support the team in providing our clients with the smoothest experience!

Requirements

• Professionally manage a team of Customer Success consultants
• Meet and exceed customer retention goals
• Build and maintain strong relationships with key decision-makers
• Analyze customer feedback and data to drive continuous improvement
• Provide regular reports and insights to senior management
• Gain a thorough understanding of assigned client’s needs and processes
• Ensure customers derive maximum value from Foodics and collaborate with the sales team to help upsell additional services
• Identify risks to client success and develop and execute retention plans
• Drive resolution of escalated account issues
• Gain and maintain expert knowledge of Foodics products and services
• Stay up-to-date with industry trends and best practices in customer success and restaurant management technology

Benefits

• Highly competitive compensation packages, including bonuses and potential for shares
• Regular training and annual learning stipend
• Autonomy, mentoring, and challenging goals
• Inclusive and diverse culture that encourages innovation and flexibility
• Hybrid work setups
• Personal development opportunities
• Potential for career growth in a hyper-growth environment