Advanced Services Engineer

Forescout Technologies is looking for a resourceful individual to assist customers with technical issues and ensure optimal performance of their products and solutions. The Advanced Services Engineer will troubleshoot solutions, provide upgrade and deployment best practices, and integrate the Forescout product with other customer third-party software.

Requirements

• Develop a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed
• Provide complex product support to customers, other Forescout employees, and partners
• Participate in knowledge transfer with teammates and attend formal team training sessions
• Monitor and develop knowledge assets to enable customer self-sufficiency
• Routinely act independently while researching and developing solutions to customer issues
• Administer and mature a customer enterprise deployment of the Forescout solution

Benefits

• Competitive compensation
• Diverse and inclusive culture
• Collaborative and innovative environment
• Professional growth and development opportunities