Senior Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to provide expert support and escalation for Fortinet customers and partners, enhancing global customer success and supporting the rapidly growing company. The role involves troubleshooting, configuration analysis, customer education, communication, and case management, utilizing both traditional and AI-assisted methods to solve complex technical issues. It’s a critical role within a cybersecurity company focused on safeguarding data and devices.

Requirements

• Minimum 3 years of experience in a technical support or system administration role in a networking/security company.
• Deep working knowledge of operating systems - Windows, OSX, Unix/Linux.
• Experience with security products - firewalls, IDS/IPS, VPN, virus scanning.
• Strong troubleshooting and problem-solving skills.
• Previous call center experience is desirable.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k)
• Paid holidays
• Vacation time
• Sick time
• Comprehensive leave program
• Equity program