Technical Support Engineer

Fortinet is seeking a dynamic Technical Support Engineer to contribute to the success of their growing business. This role involves providing technical support to Fortinet customers, including troubleshooting network and wireless issues, maintaining customer records, and resolving technical cases. The ideal candidate will be an insightful collaborator with a strong understanding of networking infrastructure.

Requirements

• Experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of WiFi 802.11 networks, 4G LTE experience.
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, WIDS
• Strong troubleshooting and problem solving skills
• Extensive working knowledge of Windows, MACOs,UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products
• Strong English skills both written and verbal

Benefits

• medical
• dental
• vision
• life and disability insurance
• 401(k)
• paid holidays
• vacation time
• sick time
• comprehensive leave program