Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to troubleshoot and resolve issues with Fortinet’s Secure Access Service Edge (SASE) product. This role involves configuration analysis, problem-solving, customer education, and technical documentation. The company focuses on cybersecurity and is rapidly growing.

Requirements

• 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
• Deep understanding of OSI model, routing and switching in L2/L3
• Strong understanding of BGP, IPsec/ADVPN, SDWAN
• Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth
• Experience with security products - Firewalls, IDS/IPS, Antimalware
• Deep working knowledge of operating systems - Windows, Mac, Linux
• Strong troubleshooting and problem-solving skills
• Previous call center experience

Benefits

• medical
• dental
• vision
• life
• disability
• 401(k)
• paid holidays
• vacation time
• sick time